At Sage Tree Experts, we value your privacy and are committed to protecting the personal information you share with us through our website, sagetree-experts.com. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or interact with us. By accessing or using this site, you agree to the terms and conditions of this policy.

1. Information We Collect

When you visit sagetree-experts.com, we may collect both personally identifiable information and non-personally identifiable information. This includes:

  • Personal Information: such as your name, phone number, email address, street address, and any other contact details you voluntarily provide through contact forms, service request forms, phone call tracking, or newsletter subscriptions.
  • Usage Data: such as your IP address, browser type, operating system, referral URLs, page views, time spent on pages, and other diagnostic data collected through cookies and analytics tools.
  • Device and Location Information: collected automatically through your browser or mobile device when you access our site.

2. How We Use Your Information

We use the information collected to:

  • Respond to your inquiries and provide requested services.
  • Schedule appointments, estimates, and consultations.
  • Improve user experience on the website.
  • Send follow-up messages and confirmations.
  • Market our services via email, SMS, or phone (only with your consent).
  • Analyze website traffic and user behavior for performance improvement.
  • Comply with legal obligations and protect the rights and safety of our users and business.

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share data with trusted vendors or third-party contractors (e.g., website hosts, analytics services, call tracking platforms) who assist in operating the website or performing services on our behalf.
  • Legal Compliance: We may disclose your personal information if required by law or if such action is necessary to comply with legal processes, protect our legal rights, or prevent fraud or harm.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience on sagetree-experts.com. These technologies help us understand how users interact with the site, remember preferences, and serve relevant advertising. You can manage or disable cookies through your browser settings.

5. Third-Party Analytics and Advertising

We use third-party tools such as Google Analytics, Facebook Pixel, and CallRail to collect information about user activity and behavior. These tools may collect data from your browser and associate it with tracking cookies or user IDs. This information is used to optimize our marketing, improve website performance, and provide relevant advertisements.

6. SMS, Call & Email Communications

If you provide your phone number or email through the website, you may receive transactional messages, service-related updates, appointment confirmations, or promotional offers from us. We only send marketing communications if you’ve given explicit consent. You may opt out at any time by replying “STOP” to SMS messages or using the unsubscribe link in emails.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, accounting, or reporting obligations. Once the data is no longer needed, it will be securely deleted or anonymized.

8. Data Security

We take the security of your information seriously. We implement technical and organizational safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

sagetree-experts.com is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to remove that information promptly.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict processing of your data.
  • Withdraw consent for communications or marketing.
  • File a complaint with a data protection authority.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage users to read the privacy policies of any linked websites they visit.

12. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.